House frame

Ordering & Shipping – Everything You Need to Know

Free shipping

At SocialFrame, you benefit from free shipping to the Netherlands, Belgium, and Germany on orders from €20.

Order confirmation by email

After placing your order, you will immediately receive a confirmation by email with:

• Your unique order number
• An overview of your order
• The total amount of your order

Track & Trace

As soon as your order has been shipped, you will automatically receive a Track & Trace link by email. This allows you to easily track your package until delivery.

Does my order fit through the letterbox?

Yes, most orders fit through the letterbox. Only XL sizes and products with a standard including lighting are sent as a package.

Delivery time

Ordered before 12:00 PM? We will ship your order the same business day.

Ordered after 12:00 PM? Your order will be shipped the next business day.

• Netherlands: usually the next business day
• Belgium & Germany: 1 to 2 business days

Frequently Asked Questions

Can I track my order?

Yes. As soon as your order has been shipped, you will automatically receive a Track & Trace link by email.

How fast will my order be delivered?

Orders placed before 12:00 PM are shipped the same business day.

Where are the SocialFrames produced?

All our products are produced locally in the Netherlands. This allows us to guarantee high quality and fast delivery.

Can I cancel or change my order?

Yes. Please contact us as soon as possible via live chat, WhatsApp, or email: klantenservice@socialframe.nl.

My order arrived damaged. What now?

No worries. Please contact us via live chat, WhatsApp, or email: klantenservice@socialframe.nl. We always ensure a suitable solution.

Product Information

What material are the products made of?

Our products are made of high-quality acrylic glass with a luxurious glossy finish.

Available sizes:

• 13 × 20 cm
• 20 × 30 cm
• 50 × 70 cm

Are the products suitable for outdoor use?

Yes. Acrylic glass products are suitable for outdoor use and are resistant to various weather conditions.

Are the tiles water-resistant?

Yes. Our tiles are resistant to brief contact with water. However, they are not intended for prolonged exposure to moisture or submersion.

How do I clean my product?

Clean the product with a soft, dry or slightly damp cloth.

Do not use cleaning agents, solvents, or abrasive cleaning products. These can damage the surface or the print.

Other Questions

Do you also have 3D personalized products?

Yes. We create unique 3D designs of, among other things, homes, wedding venues, and other personal locations.

Are SocialFrames suitable as a baby shower or birth gift?

Absolutely. Our personalized birth frames with name and birth date are a popular and lasting gift.

Do you offer a discount for multiple items?

Yes. When purchasing two or more products, you receive a discount with discount code SF215.

Can I use my own photo or design?

Yes. You can easily upload your own photo or design and immediately see a preview of the final result.

Can I add a personal message?

Yes. During checkout, you can add a personal message. Ideal if you are giving your order as a gift.

Are your products sustainable?

Yes. We produce locally in the Netherlands, use sustainable materials, and limit packaging waste where possible.

Can I receive an invoice?

Yes. After your order, you will automatically receive an invoice by email. For a business invoice, you can always contact us.